1shows FAQ

Creating a 1shows account is quick and straightforward. Visit the 1shows Login page and click the registration option. You will need to provide a valid email address, create a secure password, and enter your basic personal details. You must be 21 years of age or older to register — this is a strict requirement under Philippine gaming regulations. After submitting your details, you will receive a verification email to activate your account.

The minimum age to play at 1shows is 21 years old. This is a hard requirement under PAGCOR regulations and Philippine law. We verify the age of all players during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately suspended and any funds returned. There are no exceptions to this rule.

To complete KYC verification at 1shows, you will need to submit a valid Philippine government-issued ID. Accepted documents include:

• Philippine Passport
• SSS ID or UMID Card
• Driver's Licence (LTO)
• PhilSys National ID
• PRC ID or Voter's ID

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). Verification is typically completed within 24–48 hours.

Go to the 1shows Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] for assistance.

Some personal details — such as your full name and date of birth — cannot be changed after KYC verification, as these are tied to your identity documents. Your email address can be updated by contacting our support team with a valid reason and identity verification. Contact us at [email protected] and our team will guide you through the process.

Log in to your 1shows account and navigate to the Cashier or Deposit section. Select your preferred payment method, enter the amount you wish to deposit, and follow the on-screen instructions. Deposits via GCash and PayMaya/Maya are typically credited instantly. Bank transfers may take 1–3 business hours depending on your bank. Always ensure you are depositing from a payment account registered in your own name.

1shows supports the following payment methods for Filipino players:

• GCash — instant deposits and withdrawals
• PayMaya / Maya — instant e-wallet transfers
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: credit card deposits and cryptocurrency are not accepted on 1shows in compliance with Philippine regulations.

The minimum deposit at 1shows is ₱100 for GCash and PayMaya/Maya transactions. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

GCash and PayMaya deposits are usually instant. If your deposit has not appeared after 15 minutes, first check that the transaction was successfully completed on your e-wallet app. If the transaction shows as successful on your end but has not credited to your 1shows account, contact our support team at [email protected] with your transaction reference number and screenshot. Bank transfers may take up to 3 business hours — if it has been longer, please contact us with your bank transfer receipt.

To withdraw from 1shows, log in to your account and go to the Cashier section, then select Withdrawal. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before withdrawals are processed. Withdrawals are sent to the same payment method used for your most recent deposit, in line with our anti-money laundering policy.

Withdrawal processing times at 1shows are as follows:

• GCash / PayMaya: Typically within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on your bank

All withdrawals go through a security review before processing. During peak periods or for larger amounts, additional verification may be required, which can extend processing time. You will receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount at 1shows is ₱200 for GCash and PayMaya/Maya. For bank transfers, the minimum withdrawal is ₱500. Please ensure your account balance meets the minimum before submitting a withdrawal request.

1shows offers a wide variety of games popular with Filipino players, including:

• Color Game — the classic Filipino perya favourite, now online
• Fortune Horse — exciting virtual horse racing with fast rounds
• Bingo — live and virtual bingo with multiple card options
• Slot — hundreds of slot titles from top game providers
• Live casino games, table games, and more via 1shows Casino

New games are added regularly, so check back often for the latest additions.

Yes. All games at 1shows use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. No strategy, pattern, or system can predict or influence game outcomes — all results are determined by chance alone.

Absolutely. 1shows is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform is designed with a mobile-first approach, so whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, you get a smooth, fast gaming experience on your smartphone or tablet.

Yes. 1shows uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. We follow strict data protection practices in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, see our Privacy Policy.

If you notice any unauthorised activity on your 1shows account, act immediately:

• Change your password right away via the Login page
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while we investigate

We recommend using a strong, unique password for your 1shows account and never sharing your login credentials with anyone. Enable two-factor authentication (2FA) if available on your account for an extra layer of security.

Log in to your account and go to Account Settings, then select "Responsible Gaming." From there you can set deposit limits, session time limits, loss limits, or activate a cool-off period. If you need to self-exclude, you can choose a period of 6 months, 1 year, or permanently. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. For full details, visit our Responsible Gaming page.

You are not alone, and reaching out is the right step. Here are resources available to you:

• 1shows Support: Contact us at [email protected] — we can activate self-exclusion immediately and connect you with resources
• National Center for Mental Health (NCMH): Crisis hotline 1553 — free, confidential support
• PAGCOR Responsible Gaming: The Philippine gaming regulator provides player protection resources

Gambling is addictive. Know when to stop. If gaming is no longer fun or is causing problems in your life, please seek help. Visit our Responsible Gaming page for more information.

Yes. If you wish to permanently close your account, contact our support team at [email protected] with your request. Before closure, any remaining balance will be withdrawn to your registered payment method. Please note that permanent account closure is different from self-exclusion — a closed account cannot be reopened. If you are closing your account due to gambling concerns, we strongly recommend choosing self-exclusion instead, as it provides additional safeguards.